Nv350 Privacy Policy — Our Commitment to Protecting Your Data
Nv350 takes the privacy of Malaysian users seriously. This policy explains what information we collect, how it is used, how it is protected, and what rights you have as a user of our platform. Please read it carefully to fully understand our privacy practices.
Information We Collect From You
Nv350 collects several categories of personal information when you register, use the platform, or contact our support team. Understanding the types of data we collect helps you make more informed decisions about your use of the platform.
Account information includes full name, active Malaysian phone number, email address, date of birth, and an encrypted password. This information is required to create and manage your account and to verify your identity during the KYC (identity verification) process.
Device and browser information automatically collected when you access the nv350 platform, including device type, operating system, browser version, IP address, and general location based on IP. This data is used to optimise the user experience across different devices.
Payment information such as bank account holder name, account number (stored as an encrypted token), and transaction records in Malaysian Ringgit (RM) are collected to process deposits and withdrawals securely. nv350 does not store full card numbers in plain text.
- User identity information (name, email, phone)
- Device, browser and IP address data
- Financial transaction records in RM
- Usage data and platform activity history
- Session cookies and tracking information
- Customer support communications
How Your Information Is Used
Processing account registrations, verifying user identities, handling deposits and withdrawals in RM, and delivering Live Casino, Blackjack, Jackpot, and E-Sports services seamlessly.
Detecting and preventing suspicious activity, account fraud, or usage that violates nv350's platform terms. Data is used to protect other users and the overall integrity of the platform.
Analysing platform usage patterns in aggregate and anonymised form to improve the interface, platform speed, and overall experience for Malaysian users.
Sending account-related notifications, security alerts, and responses to customer support enquiries. nv350 will not send marketing messages without your consent.
Cookies & Tracking Technologies
The nv350 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you access our website.
We use several types of cookies. Session cookies required to keep you logged in while using the platform and will be automatically deleted once you close your browser. Functional cookies saves your preferences such as language and display settings for a more convenient experience on your next visit.
Analytical cookies helps us understand how users interact with the nv350 platform in aggregate — this information cannot identify you personally and is used solely for technical platform improvement purposes.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality and your overall user experience.
Data Storage, Security & Sharing
All nv350 user data is stored on servers protected by high-level encryption and strict access controls. We use SSL/TLS protocols for all data transmission between your device and the platform servers, ensuring sensitive information cannot be intercepted in transit.
Nv350 does not sell, rent, or share users' personal information to third parties for marketing purposes. However, in certain circumstances, information may be shared with authorised parties such as approved payment processors to facilitate financial transactions, legal authorities where required under Malaysian law, and technical service providers bound by strict confidentiality agreements.
User data is retained for the duration of an active account and for up to three years after account closure for legal compliance and financial record purposes. After this period, data will be securely deleted.
Your Rights as an nv350 User
As a registered nv350 platform user, you have several rights regarding your personal data, protected under applicable data protection laws in Malaysia.
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through nv350's customer support channels and will be processed within a reasonable timeframe.
If any information we hold about you is inaccurate or incomplete, you have the right to request a correction. Some details can be updated directly through your account settings on the platform.
You may request the deletion of your personal data. Such requests are subject to our legal obligations to retain certain records. Please contact support to initiate this process.
Policy Changes and How to Contact Us
Nv350 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform enhancements. Any material changes will be communicated to registered users via in-platform notifications or their registered email address.
The last updated date will always be displayed at the top of this page. Continued use of the nv350 platform following any changes to this Privacy Policy constitutes acceptance of the revised terms. We encourage you to review this page periodically.
If you have any questions about this Privacy Policy, how we handle your personal data, or wish to exercise any of your privacy rights, please contact our support team through the available channels on the platform. You may also refer to the FAQ us for quick answers to the most frequently asked questions.
- Support Email
- [email protected]
- Response Time
- 1–3 business days
- Applicable Law
- Malaysian law (PDPA)
- Useful Links
- nv350 FAQ
Still Have Questions About Your Data Privacy?
Visit our FAQ page for more details, or sign in to your nv350 account to manage your privacy settings directly.